I want you to be happy with your new art. If you have any questions, please contact me in advance at info@soniaparisiart.com

Every care has been taken to show the artwork as accurately as possible with regards to size and colour. The image you see online may show a difference due to slight variation between browsers, devices, and screen settings. Any variation between the image represented and the actual artwork is not deemed a fault and slight inconsistencies will not be a valid reason for return.

Ordering

How is my payment handled?
Payments are taken through PayPal or Stripe in British Pounds Sterling. You do not need to have a PayPal account to purchase; you can use the PayPal service to pay with your regular debit or credit card. We do not store any of your debit/credit card details.

Purchasing with a deposit
If you would like to purchase an original painting over £500 you are welcome to purchase in stages. An 25% deposit is payable to hold your painting. 

Note: first instalment payment will be non-refundable. 

The balance can be paid the following month or in 2 monthly payments of 50% each.  Invoices will be sent to you depending on option of payment.

This is not a credit scheme, but an arrangement on trust, at no extra cost to you. Usual Delivery /shipping costs and return policy will apply.

Once you have made your first instalment payment, a sold notice will then be placed against the painting on the website. On receipt of full payment, I will contact you by email to begin the process of having your painting sent to you and to provide you further arrangements with delivery/ shipping costs. 

Paying by bank transfer
Paying by bank transfer is preferred by many UK customers. If you wish to pay by bank transfer, email me info@soniaparisart.com I will respond with details of how to pay. 

Delivery and Shipping for original art work.

I have placed my order, how soon will I receive my painting?

Original paintings will be packed, delivered/shipped within 5 working days. Within the UK art works are sent by Royal Mail, Parcel Force or courier depending on size and weight.  Please allow 7 -10 working days in total. If you need delivery by a specific date, please contact me first to make sure it can reach you in time. There may be an extra charge for rush deliveries according to your requirements. 

If you live within a 50mile radius of my studio in Glasgow G69 your art work will be delivered to you at no extra cost. Once you have placed your order, please contact me to arrange a time for delivery.

Is Delivery/Shipping cost included?

Your artwork has an estimated shipping cost included at checkout based on the size of the work and your location.
Note: At the current time shipping costs are varying significantly especially on-air freight. If the actual cost of shipping is significantly more than quoted at checkout, I reserve the right to discuss this with you and to refuse the sale.

 Can you ship internationally?

Yes, I can ship to most countries, although it will take longer to arrive depending on your location. If your location is restricted once you get to the checkout you may need a bespoke courier service. Email me with your details and the art work you would like and I can give you shipping options.

Overseas shipments (outside the UK) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. We have no control over these charges and accept no responsibility for additional charges.

Shipping costs contribute towards packing supplies, labour, and transit fees.

 If there is something you have seen and love and are OK with the possible fees charged at customs, please email me. 

Returns

What if my painting arrives and I don’t like it?

If an original painting is not as you expect, you have 14 days to contact me by email. Once a return has been agreed, you are responsible for packing and arranging return delivery. Once the painting has been safely returned in its original, undamaged condition, with any certificates or documentation included, the artwork is inspected and a refund or exchange will be given, typically minus any original postage fees. A refund payment will be made within 14 days.

What if my painting arrives damaged?

All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, you must contact me at info@soniaparisiart.com  within 48 hours of receiving your painting and you must send a picture of the damage to be eligible for a refund. Once all necessary procedures have been investigated with courier service. A refund payment will be made, minus any original postage fees.

What about Overseas Returns?

At this time I am unable to offer a refund or return on any product(s) sent outside of the UK.